Frequently Asked Questions

Yes, absolutely. Authenticity is the cornerstone of our business. Every timepiece is meticulously inspected by our certified watchmakers to ensure it is 100% genuine. We provide a certificate of authenticity with every purchase.

We are pleased to offer fully insured, express international shipping. All shipments are handled by trusted couriers. Please note the recipient is responsible for any customs duties or import taxes in their country.

We accept bank wire transfer and major credit cards (Visa, MasterCard, American Express). For high-value transactions, bank wire is preferred. Please contact us for more detailed information.

We specialize in both new and pre-owned watches in exceptional condition. Each pre-owned watch undergoes a comprehensive servicing and polishing process to restore it to as close to factory-new condition as possible.

Yes. All our timepieces come with the Lux Watches 24-month warranty, covering the mechanical movement. If the original manufacturer's warranty is still valid, it will be included as well.

Absolutely. Our extensive global network allows us to source rare and highly sought-after timepieces. Contact our concierge service with the details of the watch you are looking for, and we will do our utmost to find it for you.

Yes. We offer fair market valuations for trade-ins against any watch in our inventory, as well as a transparent consignment programme with clearly agreed terms. Please submit your timepiece details through the contact form to receive a private quotation.

Every delivery is fully insured to its declared value and handled by armoured, signature-required couriers. For high-value pieces we arrange private hand-delivery by a trusted courier where local regulations permit.

Yes — our atelier partners can service most haute horlogerie movements. We arrange pickup, return, and provide transparent service estimates before any work begins.

Our pricing reflects fair market value with transparency. On select references and full-set configurations we may offer flexibility — always part of a private, respectful dialogue with our concierge.